Your privacy is not merely a legal obligation to us — it is a commitment we uphold seriously every day. This document transparently explains how ace81 collects, uses, stores, and protects your personal information.
Data protection is more than just words. These are the concrete steps we take every day to ensure your personal information stays safe on the ace81 platform.
Every piece of data transmitted between your device and ace81 servers is protected with 256-bit SSL encryption. This means no third party can intercept or read your information while in transit.
Only ace81 staff with specific authorized access may view member personal information. All access is logged and continuously monitored to prevent any internal misuse.
Ace81 has never and will never sell, rent, or share your personal data with advertisers or external companies for marketing purposes without your explicit and informed consent.
Our identity verification (KYC) process uses fully protected channels. Your identity documents are stored in an encrypted environment and used solely for regulatory compliance purposes.
You have the right to request deletion of your personal data from ace81's systems at any time, subject to applicable legal compliance requirements. Requests will be processed within 30 business days.
In the event of any security incident involving your data, ace81 is committed to notifying you within 72 hours of the incident being detected, in line with international data protection best practices.
This Privacy Policy is published by ace81 and applies to all users who access or use our online gambling platform at ace81.pro, including the website, mobile app, and all related services. By registering an account or using any of our services, you agree to the data collection and usage practices described in this document.
We understand that your trust is our most valuable asset. That is why ace81 never treats privacy as an afterthought. Every data-related decision is made with your interests and rights as a valued member at the forefront.
This policy is written in plain, easy-to-understand English so that every Malaysian member can clearly understand their rights and responsibilities regarding data privacy on the ace81 platform. Should this policy change, we will notify you via an in-platform notification or your registered email.
This Privacy Policy should be read together with Terms and Conditions ace81 for a more comprehensive understanding of your rights and responsibilities as a member.
Ace81 collects several categories of information for various purposes. Below is a full breakdown of the types of data we collect and why we need it:
| Data Category | Main Purpose | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | Throughout active account + 5 years |
| Financial Data | Transaction Processing & Audit | 7 years (legal requirement) |
| Usage Data | Security & Improvements | 2 years |
| Communication Data | Customer Support | 3 years |
All information we collect is used for specific and legitimate purposes. ace81 does not use your data for any purpose not stated in this policy without first obtaining your consent.
You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email, or by contacting our support team.
Ace81 understands how sensitive your personal data is. We do not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are limited situations where data sharing is necessary:
Ace81 works with selected third-party service providers to operate the platform, including payment processors, cloud service providers, and KYC verification companies. All partners are bound by strict data protection agreements and are only permitted to use your data for specified purposes.
In certain situations, ace81 may be legally required to disclose your personal information to the relevant authorities, such as law enforcement agencies or regulatory bodies, when lawfully required under applicable Malaysian law.
ace81 does not share personal data with advertisers, data brokers, or any party without a legitimate operational need. Any claims to the contrary are false and should be reported to our support team.
Ace81 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored in your browser when you visit our website.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the ace81 platform.
Data security is at the core of ace81 operations. We continuously invest in the latest security infrastructure to ensure your data is protected at all times, both in transit and at rest on our servers.
Your personal data is stored on servers located in data centres that comply with international security standards. In situations where data needs to be transferred outside Malaysia, we ensure equivalent or higher protection is maintained in accordance with applicable legal requirements.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to also take precautions such as using a strong password and not sharing your login credentials.
As an ace81 member, you have certain rights regarding your personal data that we fully respect. Below is a list of the rights you hold and how to exercise them:
To exercise any of the above rights, please contact our privacy team via the support email available on the platform. We are committed to responding to all requests within 30 business days. In complex cases, this period may be extended to up to 60 days with prior notification to you.
If you have any questions, concerns, or complaints regarding how ace81 handles your personal data, our privacy team is ready to assist you. We encourage you to contact us directly before filing a complaint with any external authority.
You can reach our support team via the live chat system available within the ace81 platform, or by emailing our official support address listed at the bottom of this website. All privacy-related communications will be handled with full confidentiality and within the stipulated timeframe.
Ace81 also has a dedicated Data Protection Officer (DPO) appointed to ensure privacy policy compliance across the organisation. They are responsible for overseeing all matters related to data protection and member privacy.
This Privacy Policy may be updated from time to time to reflect changes in our operational practices or legal requirements. The latest update date is always displayed at the top of this document.
We believe every ace81 member has the right to know and control how their personal data is used. Here are the six key rights we guarantee.
You have the right to know what data we hold about you and how it is used. Request a full copy of your data at any time through our support team.
If any of your personal information is inaccurate, you may request an immediate correction through your account settings or by contacting our customer support.
You can request deletion of your account and personal data. Requests will be processed within 30 business days, subject to legally mandated data retention requirements.
You can object to the use of your data for direct marketing or profiling at any time, and we will respect your decision immediately.
You have the right to receive your personal data in a structured, portable format (such as JSON or CSV) for use with other services as needed.
In certain situations, you can request that we temporarily restrict the processing of your data while an issue is resolved, without needing to fully delete your account.
Join over 100,000 Malaysian members enjoying a safe, fair, and responsible online casino platform with ace81.